SHIPPING AND RETURNS

We offer Australia-wide delivery on all furniture and homewares. Unless specified otherwise, shipping is not included in the sale price of an item. If you have any questions please Email us at holly@goodspacehome.com.au . International shipping is not available.

LOCAL PICK UP

Once you’ve made your purchase, we’ll be in touch to arrange a suitable collection time. Local pick up is from Alphington 3078 VIC. Please select local pick up at checkout. Collection must be made within 1 week of your purchase. If however you are unable to collect within this time frame, please let us know and we may be able organise storing the item for you, please note storage fees may apply.

LOCAL SHIPPING

We offer local delivery via a third party courier service within Metropolitan Melbourne.  Please select local shipping at checkout, we’ll be in touch to organise a quote and to arrange a suitable delivery time. The courier we use works on their own so may need assistance with moving your item into your home. If additional couriers are required to deliver please let us know as we will need to contact a different courier company and the cost will be higher.

Melbourne metro delivery costs range from $80-$180 depending on the size of the item, this cost estimate is only for one courier, the cost will be higher if two delivery people are needed. Please keep in mind that if access to your property is difficult, it may incur an extra fee.

REGIONAL AND INTERSTATE SHIPPING

For regional Victoria and interstate delivery, we use a number of reliable transport companies to safely deliver the furniture to you, or we can also work with your own carrier if you prefer.  Please select the regional/interstate option at checkout and then email us to discuss options for a detailed quote.

See estimated guide for regional/interstate transport costs below. Please note that due to the varying weight, volume and fragility of vintage items the quote can vary from these estimates. A quote based on your location and item purchased will be given if requested prior to purchasing or after check out has been completed:

REGIONAL VIC/SYDNEY

Small item $150/180
Medium item $200/ $245
Large Item  $250/ $300

NOTHERN NSW/GOLD COAST/BRISBANE

Small item $150/180
Medium item $200/ $280
Large Item  $280/ $350


ADELAIDE/PERTH

We use the company Pedemonts for the South Australian and Western Australian deliveries,  they only provide the quote to the receiving customer, please click the link to obtain a quote from them. Adelaide prices range from $250-$350. Quotes can take a few days to obtain and confirm. https://pedemonts.com.au/contact-us/

TAS/NT/ACT 

Shipping costs vary depending on the size of the item and your exact location, so a custom delivery quote is required.

OBJECTS AND HOMEWARES 

Some of our smaller items are posted at a fixed shipping rate, via Australia Post. The rate depends on the weight of the item, see item description for what size postage to select at the time of checkout.

FRAGILE ITEMS

If your item is a particularly fragile or one that needs a bit of extra care, it will only be available for local pick-up or delivery by specialty couriers.  

TERMS OF SHIPPING

Although we make every effort to assist with organising shipping for our customers, couriers and shipping agents are separate to Goodspace. Once items have been despatched from our premises, we will not be held responsible for any damage or delays in transit and any issues will need to be resolved with the courier. Whilst we aim to use the most efficient services available, timing is out of our control once in the hands of the carrier. Freight fees do not include insurance and we will not be held responsible for any damage, breakages or loss of item after departure from our premises.

Items posted through Aus Post can be insured for a modest fee– please let us
know if insurance is required.

RETURNS AND EXCHANGE

If the item is not materially different to how it was described on the site, it is not possible to return the item and obtain a refund.

Deliveries must be received and signed for by you or your representative in person. On receipt of delivery, you (or your representative) must inspect the item promptly. If we do not receive any correspondence from you within 24 hours of delivery occurring, we will assume that you have accepted the item.

Due to the nature of vintage and one-of-a-kind items, we do not accept returns for change of mind.

DAMAGED OR FAULTY ITEMS

If your item arrives damaged or faulty:

  • Please notify us within 48 hours of delivery

  • Include photos and a description of the issue

We will assess the situation and offer a repair, replacement, or refund where appropriate.

TERMS AND CONDITIONS

In using our site, you acknowledge that second hand items for sale are not in new condition, unless specified otherwise, and may have minor defects . All of our pieces are vintage and may show signs of age and wear. Special care is taken to display items with a high level of detail, noting any known defects. Please take time to carefully review the photos and read the description of each item that you are interested in and ensure you are happy with the item before committing to a purchase, as all sales are final.

Although we make every effort to assist with organising shipping for our customers, couriers and shipping agents are separate to Goodspace. Once items have been despatched from our premises, we will not be held responsible for any damage or delays in transit and any issues will need to be resolved with the courier. Whilst we aim to use the most efficient services available, timing is out of our control once in the hands of the carrier.

All website content, images, logos, and product descriptions are the property of Goodspace and are not be to copied, reused, or reproduced.

CONTACT

For any product enquires, shipping or returns enquiries, please get in touch:

Email: holly@goodspacehome.com.au